How do you deal with unhappy customers? By Horst Schulze

Ep. 20: Horst Schulze on Why Getting Customers Is NOT The Most Important | The Trusted Leader Show

How to Deal With Angry Customers – 8 Tips and Examples

Think Fast, Talk Smart: Communication Techniques

Horst Schulze Speaking on Providing Exceptional Customer Service

How To Deal With Unhappy Clients | Dr Tim's Tips

Full Episode - Brian A. Wong

The first 20 hours -- how to learn anything | Josh Kaufman | TEDxCSU

A Great Customer Service Anecdote from Scott Stratten, The Ritz Carlton Story.

Ep. 44 — Horst Schulze — Excellence Wins: Become the Best in a World of Compromise || Crisp Video

What is customer service ? The 7 Essentials To Excellent Customer Service

What are the important elements of customer service? By Horst Schulze

Dealing With Unhappy Customers

Horst Schulze, Founder of The Ritz-Carlton – Excellence Wins! | Leadership Collab 2019

The power of listening | William Ury | TEDxSanDiego

Ritz-Carlton founder: 'Caring for the customer doesn't cost anything'

How To Deal With Angry Customers Face To Face

The Experience economy - the demise of the hotel's brand | Rom Hendler | TEDxEilat

Ep. 87: Horst Schulze on How To Deal With A Customer Complaint | The Trusted Leader Show

Sarder TV Interview: Full Episode - Eric Siegel

How To Handle Unhappy Clients Who Ask For Refunds